Q. What are your hours of operation?
A. Our phone lines are open from 8am until 10pm eastern time, daily. However, you may be able to reach us outside of those hours by emailing us: team(at)brewerdude.com
Q. Why don't you offer free or flat-rate shipping?
A. It's a gimmick tactic. Our competitors’ prices are higher to cover the cost of shipping. We'd rather be upfront about our prices. Compare us, add our products to your basket and compare your total order cost to our competitors total order cost. You'll see we're competitive!
Q. When do orders ship?
A. All orders placed by 4pm will ship the same day.
Q. Where is your store located?
A. We do not have a brick-and-mortar retail store. Our products are warehoused in a facility not open to the public. It's a top priority to have a local retail store when we're able to support that goal. See next question for additional info.
Q. I'm local, how can I get my order?
A. If you're local we make FREE same-day deliveries to Rock House Brewing at 119 Luigart Court. Their Phone (859-368-7064). They generally open around 4pm on weekdays or noon on weekends. Your items will be available to pick-up around 5pm. OPTION 2: If your order is $35 or more, we'll deliver to your home in any Lexington, KY zip code for Free. OPTION 3: Local orders under $35 can still be delivered directly to your home for a small $3.99 fee. Home deliveries generally occur by 8pm.
Q. The item I want isn't in stock, how long until I can get it?
A. We have a neat system that allows us to get most items within 2-3 business days of your order. Our Rapid Order System sends the data to the correct distributor immediately who then rushes it to us. Once in-house it will ship the same day.